Cancellation & Refund policy

 

Flora Bangla believes in helping its customers as much as possible and has therefore a liberal cancellation policy. Under this policy:

  1. Cancellations will be considered only if the request is made within  24hrs of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. Cancel Orders money will be refunded within 05-10days.

  2. There is no cancellation of orders placed under the Same Day Delivery category. 

  3. No cancellations are entertained for those products that the Flora Bangla marketing team has obtained on special occasions like Eid, Pohela Boishakh, Valentine’s Day, etc. These are limited occasion offers and therefore cancellations are not possible. 

  4. In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team ( florabanglabd@gmail.com ). The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1(one) day of receipt of the products.  

  5. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service ( florabanglabd@gmail.com ) within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 

  6. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  7. Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).